All items supplied by Infraready Limited will be despatched via Royalmail or an alternative carrier. Tracked delivery and insurance will only available if requested prior to purchase and may carry additional cost. Loss and damage in transit will not be covered unless these have been agreed prior to purchase.
Worldwide Shipping Available. No destination is too far! Tracking and Insurance can be arranged prior to purchase. Customs charges may be applied in the country or receipt. These costs are not within our control and are not covered in the purchase price or delivery charges. Please check with your countries customs service what these are likely to be.
In the unfortunate event of loss or damage we will require you to provide us with information to raise a claim. This process cannot be started until 28 days after expected delivery. The process can then take up to 60 days to settle.
Our items are dropped off for delivery on Mondays and Thursdays. Tracking details are collected at the end of each working week when we settle our balance so they are not available instantly upon the despatch.
Due to the customised options available against the products listed for sale on this website, most are subject to 3-5 full working days lead time. We will endeavour to post items out sooner where possible but in some cases additional delays cannot be avoided I.e during busy periods, UK holidays, or where large orders are placed. To avoid disappointment please contact us prior to making a purchase if you require a specific delivery expectation to be met. Our Returns Policy adheres to the Consumer Protection (Distance Selling) Regulations and Electronic Commerce Regulations (EC Directive).